If you are like most every other home owner you probably don’t think much about your plumbing until you have a plumbing emergency. The problem with waiting to figure out which plumbing company you’re going to use until the moment of the emergency is that then you no longer have the time you need to properly compare different companies to make sure you’re using the one that is best for you.
This article will arm you with the top 5 questions you need to ask a few plumbing companies before deciding which one you’ll be using when faced with your next plumbing job.
#1 – What is the plumbing company’s Better Business Bureau rating?
Anyone can post just about any garbage on the internet,but with the Better Business Bureau there is a much more thorough investigational process that must be adhered to in order to confirm any complaints against a company.
The easiest way to answer this question is to go to Google and search for “Better Business Bureau [your state]” (insert your state into the [your state] part). The BBB for your state will most likely be the number one result in google.
While you’re there checking out the plumbing company you’re investigating look under the “Licensing” section of their BBB report. They will have some links for the state licensing agencies that will have further information about the company you are investigating.
#2 – Are the plumbers that will be working to remedy your plumbing emergency certified journeymen plumbers?
The better qualified and knowledgeable your plumber is,the faster and more efficiently they will be able to diagnose and remedy your plumbing problem. One of the best ways to verify that the plumber who is handling your job is competent to do the job is by confirming that they are a certified journeyman plumber.
#3 – How well are they equipped to take care of the problem immediately?
No mobile unit can have everything (not even 100,000 square foot warehouses carry everything a particular plumbing situation might require) but the emergency plumber you choose to work with should have more than just a van. Ideally they should have a large truck with adequate capacity to stock all of the parts and equipment that would be needed to resolve all of the plumbing problems that are most commonly encountered.
#4 – Who will you actually be speaking with when you call them at 1AM?
Many companies use an answering service which will usually just leave a message for the tech and then consider their job done. If the 24 hour plumber sleeps through the call you will be waiting longer than you were anticipating.
Wouldn’t you feel more comfortable knowing that you will be speaking directly with a member of the plumbing company staff? If that is important to you then be sure to verify ahead of time who you will be talking to when you call.
#5 – What is the turn-over rate for the company’s plumbing staff?
Does the plumbing company employ the same certified plumbers on a consistent basis? Else,do they engage in the practice of bringing in inexperienced high school students in large numbers and rotate through the ones that mess up on your plumbing job? While not an extremely common practice,this is something to be on the lookout for.
The best way to verify this is by calling the company and asking them directly what their hiring practices are. How long has their longest tenured employee been with them? When is the last time they let an employee go? These are good questions to ask the company to get a feeling for the current hiring practices.
Armed with these five questions and their corresponding answers you will feel much more confident in your plumber of choice when faced with your next plumbing emergency.-